Terms & Conditions

1. General terms and acceptance

These terms and conditions form an agreement between you and Red Stag Casino in relation to your use of the website, mobile services, account functions, games and related services. By visiting the website, registering an account or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not use the website or participate in gambling activities.

Additional rules may apply to particular games, payment methods, promotions, competitions or other features. Those rules will be made available where relevant and form part of these terms. If a promotion has separate terms, those terms apply to the promotion in addition to this document. If there is an inconsistency, the specific terms for the relevant feature will generally apply to that feature, unless applicable law requires a different outcome.

You are responsible for reading the current version of these terms before using the service. We may update, replace or amend the terms from time to time to reflect changes to the service, technology, legal requirements or business practices. The updated version will apply from the date it is published or otherwise notified. If you continue to use the website after an update, that use may be treated as acceptance of the revised terms.

Nothing in these terms is intended to remove, restrict or replace any consumer guarantee, statutory right or protection that cannot lawfully be excluded or limited under Australian law. Where a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

2. Eligibility and your account

You may only use Red Stag Casino if you are legally permitted to do so in the place where you are located. You must meet the minimum legal age for gambling that applies to you and comply with all laws and regulations relevant to your use of the service. The website may not be suitable or available in every location. You are responsible for checking whether online gambling and the particular services offered are lawful where you are located.

You must provide accurate, current and complete information when creating an account and whenever requested to update your details. This may include your name, date of birth, residential information, payment information and other information required for identity, age, security or compliance checks. You must not register using another person’s details, create an account for someone else or knowingly provide information that is false, misleading or incomplete.

Your account is intended for your personal use. You must keep your login details, passwords, codes and other security information confidential. You are responsible for activity carried out through your account unless you have promptly notified us of suspected unauthorised access or another security issue. You must take reasonable steps to protect your devices and account, including using secure passwords and signing out when appropriate.

You must not open or operate multiple accounts where this is not permitted, transfer an account to another person, sell or purchase an account, or use an account for commercial or unlawful purposes. We may refuse registration, restrict access, suspend an account or close an account where we identify a breach of these terms, a security concern, suspected fraud, misuse of a promotion or a legal or regulatory requirement.

We may ask you to complete verification checks before allowing deposits, withdrawals or continued use of some services. You agree to provide requested documents or information within a reasonable period. If information cannot be verified, is inconsistent or is not provided, access to some or all account functions may be delayed or restricted. Any handling of personal information is subject to the applicable privacy information provided by Red Stag Casino.

3. Deposits, wagering and withdrawals

You must only use a payment method that you are authorised to use. Payments may be subject to checks, processing requirements, minimum or maximum amounts, fees imposed by payment providers and other conditions shown at the time of the transaction. You remain responsible for confirming the details of a transaction before submitting it and for ensuring that sufficient funds are available.

Funds credited to your account are intended for lawful gambling activity and must not be used for money laundering, fraud, chargeback abuse or any other unlawful purpose. We may delay, reject, reverse or review a transaction where necessary for security, verification, payment processing or compliance reasons. We may also request further information about the source or ownership of funds where this is reasonably required.

You should only deposit money that you can afford to lose. Gambling outcomes are uncertain, and no game, strategy, system or person can guarantee a win. Wagers are accepted only when they are confirmed by the relevant system. A technical interruption, connection problem, system error or other issue may affect a transaction or game session. Where an error occurs, we may correct the error and take reasonable steps to restore the position that would have applied without the error, subject to applicable law.

Withdrawal requests may be subject to account verification, the completion of applicable wagering requirements, payment checks and any other conditions displayed for the relevant service. Withdrawals may be returned to an eligible payment method or processed using another available method. Processing times can vary because of verification, banking networks, payment providers, weekends, public holidays and other factors. We do not guarantee a particular processing time unless a specific service term says otherwise.

You are responsible for reviewing your account balance and transaction history and for raising any suspected error promptly through the available support channels. If a payment is reversed, disputed or charged back without a valid reason, we may restrict the account and recover the relevant amount where permitted by law. We may offset amounts owed against funds held in an account, subject to applicable legal requirements.

4. Games, promotions and acceptable use

Games are provided for entertainment and wagering purposes only. Results are determined by the relevant game rules, randomisation systems or other stated mechanisms. You must review the rules, available information and any displayed conditions before placing a wager. Once a wager has been accepted, it may not be cancelled except where the game rules, these terms, an applicable law or a system correction allows it.

Promotions, bonuses, rewards and promotional competitions may be subject to separate eligibility criteria, expiry dates, wagering requirements, maximum values, game restrictions, payment conditions or other terms. Only one account or offer may be permitted for a person, household, device, payment method or other relevant category. We may withhold or withdraw a promotional benefit where the applicable terms have not been met or where there is evidence of misuse, collusion, fraud or manipulation.

You must use the website and services honestly and in a way that does not harm other users, the platform or the operation of the games. Prohibited conduct includes attempting to gain an unfair advantage, exploiting a software or display error, using automated tools or bots, interfering with security, introducing malicious code, disguising your location or identity, colluding with others, or using the service in connection with unlawful activity.

• Do not allow another person to use your account or use another person’s account.
• Do not attempt to manipulate game outcomes, transactions, promotions or account systems.
• Do not upload or transmit material that is unlawful, harmful, threatening, abusive or invasive of another person’s rights.
• Do not copy, reproduce, modify, reverse engineer or commercially exploit website content or software without permission.
• Do not use the service in a way that could impair its availability, security or proper operation.

We may investigate suspected breaches and may take reasonable action, including cancelling affected wagers or promotions, restricting functionality, suspending an account or referring matters to relevant authorities where required. Any action will be taken subject to applicable law and does not limit other rights or remedies that may be available.

5. Responsible gambling, privacy and liability

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Set a budget before you play, keep track of the time and money you spend, and never chase losses. Do not gamble when affected by alcohol, medication, stress or other circumstances that may affect your judgement. If gambling is no longer enjoyable or is causing concern, stop using the service and seek help from an appropriate support organisation or qualified professional.

Responsible gambling tools may be available through the account or support functions. These may include deposit controls, activity information, cooling-off options, self-exclusion or other safeguards, depending on the service and applicable requirements. Requests for restrictions should be made as soon as you recognise a need for support. You must not attempt to bypass a restriction by creating another account or using another person’s account.

Personal information is handled in accordance with the applicable privacy policy or privacy notice. Information may be used to provide and secure the service, process payments, verify identity and age, meet legal obligations, prevent fraud, manage responsible gambling measures, respond to enquiries and improve the website. Information may be shared with service providers, payment partners, professional advisers or authorities where reasonably necessary and permitted or required by law.

The website and services may be unavailable, delayed or affected by maintenance, telecommunications problems, device issues, payment network failures, cyber incidents or circumstances outside reasonable control. To the extent permitted by law, we do not guarantee that the website will always be available, error-free, secure or suitable for every purpose. You are responsible for your internet connection, device, software and any costs charged by your provider.

To the extent permitted by law, Red Stag Casino is not responsible for losses caused by your failure to follow these terms, misuse of your account, inaccurate information, unauthorised access resulting from your failure to protect account details, interruptions outside reasonable control or unlawful activity by you. Nothing in these terms excludes liability that cannot legally be excluded. If you have a question, transaction concern or complaint, please use the available support or complaints process so the matter can be reviewed. The laws that apply to your use of the service will govern these terms, subject to any mandatory protections available to you.