Privacy Policy

About this Privacy Policy

Red Stag Casino respects the privacy of players and aims to handle personal information in a careful, transparent and responsible way. This policy applies to information collected through the website, account services, customer support channels and related online features. It is intended for players in Australia and should be read together with any other notices shown when information is collected.

Personal information means information that identifies a person or could reasonably be linked to that person. The information handled will depend on how a player uses the website and which services are accessed. Some information is needed to open and operate an account, while other information helps improve security, provide support or understand how the website is used.

By using the website, a player acknowledges that information may be handled as described in this policy. Where consent is required for a particular activity, consent may be requested at the relevant time. Players can change certain choices, including marketing preferences, by contacting privacy support.

Information we may collect

Red Stag Casino may collect information directly from a player, automatically from a device or browser, or from service providers involved in account, payment, verification and security processes. The types of information may include the following:

• Account details, such as a player’s name, date of birth, residential information, username, password, contact details and account preferences.
• Identity and verification information, which may include copies or details from identity documents, information used to confirm age and identity, and records of verification checks.
• Payment and transaction information, such as deposits, withdrawals, wagering activity, payment method details, transaction references, account balances and records needed to identify or investigate transactions. Payment information may be processed by external payment providers, and full payment card details may not be stored by the casino website.
• Communications and support records, including messages, enquiries, complaints, requests, feedback and information provided when contacting customer support.
• Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, general location information and information about how the website is accessed.
• Cookie and usage information, including pages viewed, links selected, session activity, login events, preferences and interactions with website features.
• Information connected with safer gambling, security, fraud prevention and account protection, where this is relevant to the use of the services.

Players should provide accurate and current information where it is requested for account administration, verification, payments or compliance checks. If information is incomplete or inaccurate, some services may not operate correctly, or further information may be needed before a request can be completed.

How information is used and shared

Personal information may be used for the purposes connected with operating the casino website and providing its services. These purposes can include creating and managing an account, confirming a player’s identity and eligibility, processing deposits and withdrawals, recording transactions, responding to support requests and communicating important information about the account.

• To provide, maintain and improve the website, account features and player services.
• To carry out identity, age, payment and account verification checks.
• To detect, prevent and investigate fraud, money laundering, unauthorised access, cheating, abuse and other security or integrity risks.
• To meet legal, regulatory, accounting, record-keeping and other compliance obligations that apply to the services.
• To understand website performance and usage, diagnose technical problems and improve usability.
• To send service messages, security alerts, transaction notices and other communications needed to administer an account.
• To send promotional communications where permitted and where a player has provided the relevant consent or has not opted out, as applicable.
• To handle complaints, disputes, privacy requests and other enquiries.

Information may be shared where reasonably necessary for these purposes. Recipients may include payment providers, identity and verification services, technology and hosting providers, customer support platforms, security and fraud-prevention providers, professional advisers and other suppliers that help operate the website. These providers may only receive information relevant to the services they perform and may be required to protect it.

Information may also be disclosed where necessary to protect the website, players or other people, to investigate suspected unlawful or harmful activity, to respond to a valid legal request, or to meet an applicable legal obligation. Information will not be shared for unrelated purposes unless permitted or required by applicable requirements, or where the player has been informed and has provided any consent that is needed.

Cookies and website technologies

The website may use cookies and similar technologies. A cookie is a small text file placed on a device by a website. Cookies can help keep a player signed in, remember preferences, support security, maintain sessions, process website functions and provide information about website use. Some cookies are necessary for core features, while others may help with performance, analytics or relevant communications.

Cookies may be placed by the website or by service providers supporting website functions. The information collected through these technologies may include a device or browser identifier, pages visited, session information and interactions with the website. This information is generally used together with other technical information to keep services reliable and secure.

Players can manage or restrict cookies through their browser settings. Browser controls may allow cookies to be deleted, blocked or limited, and some browsers provide separate controls for different types of cookies. Disabling cookies may affect login functions, preferences, security features or the availability of some website services.

Privacy rights, retention and contact

Players may contact privacy support to ask how their personal information is handled and to exercise available data rights. To make a request, email support@redstagcasino.wtf and explain the request clearly. The request should include enough information to identify the relevant account and understand what action is being sought. Additional information may be requested where reasonably necessary to protect account security and prevent an unauthorised person from accessing personal information.

• Access: request a copy of personal information held about you, together with general information about how it is used or disclosed.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: request deletion of personal information where there is no continuing reason for it to be retained, subject to applicable exceptions.
• Marketing consent: withdraw consent to promotional communications or ask for marketing preferences to be changed. Service, security and account administration messages may still be sent when they are necessary.
• Other privacy questions: ask for clarification about the handling of personal information or raise a concern about a privacy matter.

A request will be considered in line with applicable privacy requirements and the nature of the information involved. There may be circumstances where a request cannot be completed in full, such as where information is needed to operate an account, prevent fraud, resolve a dispute, protect security or meet a legal obligation. If this occurs, the reason will be explained where appropriate.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable procedures.

Reasonable administrative, technical and organisational safeguards may be used to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. No online service can guarantee complete security, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

This policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The updated version will apply from the date it is published. Players should review this page periodically, particularly before continuing to use the website.